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Personal Data: When you fill out contact forms, inquiry forms, or admissions applications, we may collect personally identifiable information including your name, email address, phone number, mailing address, date of birth, and information about your relationship to a veteran.

Medical Information: As a veteran care facility, we may collect health-related information necessary for providing appropriate care services. This information is protected under HIPAA regulations.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

SMS/Text Communication Data: If you opt-in to receive text messages, we will collect your mobile phone number and consent records.

• To provide, operate, and maintain our care services

• To respond to your inquiries and process your requests

• To send you information about our services, admissions, and updates

• To communicate with you via SMS text messages (with your consent)

• To improve our website and services

• To comply with legal obligations and regulatory requirements

• To protect the rights, property, or safety of our residents, staff, or others

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and services

• Legal Requirements: When required by law, court order, or governmental authority

• Healthcare Partners: With healthcare providers involved in your care (with your authorization)

• VA Benefits: For veterans, information may be shared with the Department of Veterans Affairs as required for benefits

• HIPAA Compliance: Health information is protected under HIPAA regulations and only shared as permitted by law

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand how visitors interact with our website

• Functionality Cookies: Remember your preferences and settings

As a healthcare provider, we comply with HIPAA regulations. You have the right to:

• Request access to your protected health information

• Request corrections to inaccurate information

• Receive an accounting of disclosures of your health information

• Request restrictions on certain uses and disclosures of your information

• Receive a copy of this privacy notice in paper form

• File a complaint if you believe your privacy rights have been violated

• Residential Care Services - 24/7 supervised living accommodations

• Adult Day Training Programs - Daily activities and skill development

• Daily Care Services - Personal care, medication management, and health monitoring

• Medical Support - Coordination with healthcare providers

• Transportation Services - Medical appointments and activities

• Mental Health Support - PTSD counseling and emotional support

To be eligible for our services, individuals must meet the following criteria:

• Must be a U.S. military veteran or eligible family member

• Must meet the care level requirements for the requested service

• Must complete the admission application process

• Must provide all required documentation including DD-214 or discharge papers

• Must agree to pay applicable fees and services costs

• Must comply with facility rules and regulations

• Must not pose a threat to the health or safety of other residents or staff

We reserve the right to deny admission based on our assessment of care needs and facility capacity.

• Provide accurate, current, and complete information

• Maintain the security of your account information

• Notify us immediately of any unauthorized use

• Not use our services for any illegal or unauthorized purpose

• Not interfere with or disrupt our website or servers

• Comply with all applicable laws and regulations

• Respect the privacy and rights of our residents and staff

• Not upload or transmit any viruses or malicious code

• Copy, reproduce, distribute, or create derivative works

• Use our trademarks, service marks, or trade names without written permission

• Remove or alter any copyright or proprietary notices

• Use automated systems to access our website without permission

• Frame or mirror any content without authorization

• Fees: Service fees are determined based on the level of care required and services selected. A detailed fee schedule will be provided during the admission process.

• Payment: Payment is due according to the agreed-upon schedule. We accept various payment methods as specified during intake.

• Late Payments: Late payments may result in additional fees and potential service interruption.

• Insurance and VA Benefits: We work with VA benefits and various insurance providers. Coverage varies based on individual circumstances.

• Rate Changes: We reserve the right to modify fees with 30 days advance notice.

• Refund Policy: Refunds, if applicable, are processed according to our refund policy provided during admission.

To the fullest extent permitted by law, Serenity Living Life LLC and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, or use, incurred by you or any third party

• Any damages arising from your use of our services or inability to access them

• Any unauthorized access to or use of our servers or your personal information

• Any interruption or cessation of transmission to or from our website

• Any bugs, viruses, or similar issues transmitted by third parties

Our total liability for any claims arising from these terms or our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement

• Warranties that our website or services will be uninterrupted, secure, or error-free

• Warranties regarding the accuracy, reliability, or completeness of any content

• Warranties that any errors or defects will be corrected

We do not warrant that the results obtained from using our services will meet your expectations or requirements.

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms of Service. Upon termination:

• Your right to use our services will cease immediately

• We may delete or deactivate your account and information

• We may refuse future access to our services

• Any outstanding fees remain due and payable

• Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising from or relating to these terms or our services shall be resolved in the state or federal courts located in Alameda County, California. You hereby consent to the personal jurisdiction of such courts.

If you have a complaint regarding our services, you may contact us using the information provided below. We are committed to resolving disputes in a fair and timely manner.

Before initiating any legal action, we encourage you to contact us directly to resolve any disputes informally. We will work with you to find a satisfactory resolution.

If informal resolution is not possible, any dispute or claim arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Oakland, California.

You acknowledge that by agreeing to these terms, you are waiving your right to a jury trial or to participate in a class action lawsuit.

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Serenity Living Life LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content, goods, or services available on or through any such sites or services.

We strongly advise you to read the terms and privacy policies of any third-party websites you visit.